Terms & Conditions

Last Updated: August 20, 2026

Welcome to KeepSub Academy.

These Terms & Conditions govern your access to and use of keepsubacademy.com, including the purchase and use of exam vouchers and related services offered through our website.

By accessing our website, creating an account, placing an order, or purchasing a product from KeepSub Academy, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with these terms, please do not use our website or purchase our products.

1. About KeepSub Academy

KeepSub Academy is an independent exam voucher reseller providing digital exam vouchers for professional technology, IT, cloud, networking, and cybersecurity certifications.

We may offer vouchers associated with certification providers including, but not limited to:

• AWS
• Cisco
• CompTIA
• Microsoft
• Fortinet
• SecOps
• INE Security
• ISC2
• EC-Council

KeepSub Academy is not affiliated with, sponsored by, endorsed by, or officially associated with these organizations unless explicitly stated otherwise.

All third-party names, trademarks, and logos remain the property of their respective owners.

2. Eligibility

By using KeepSub Academy, you confirm that:

• You are legally capable of entering into an agreement under applicable law.
• The information you provide is accurate and complete.
• You will use our website and services for lawful purposes.
• You will comply with all applicable laws, regulations, and third-party certification-provider requirements.

Certain examinations may have additional eligibility requirements established by the relevant certification provider.

It is the customer's responsibility to verify those requirements before purchasing a voucher.

3. Exam Vouchers

Exam vouchers are digital products that may provide a discount, credit, or payment mechanism toward an eligible examination, depending on the specific voucher terms.

Voucher conditions may vary by:

• Certification
• Examination
• Country or region
• Candidate eligibility
• Expiration date
• Examination delivery method
• Certification provider

Customers are responsible for reviewing the applicable product information and certification-provider requirements before completing a purchase.

4. Product Information

We make reasonable efforts to ensure that product descriptions, prices, voucher information, and other website content are accurate.

However, certification providers may change their:

• Exam requirements
• Pricing
• Voucher policies
• Eligibility rules
• Examination formats
• Scheduling procedures
• Redemption requirements
• Certification policies

KeepSub Academy does not control these third-party policies.

Where important certification information is concerned, customers should verify the latest requirements directly with the relevant certification provider.

5. Orders and Payments

An order is considered successfully placed after the applicable payment process has been completed and the transaction has been successfully verified.

Available payment methods may include:

• bKash
• EPS
• Paddle
• Cryptomus
• Other payment methods displayed during checkout

Payment processing may be handled by third-party payment providers and may be subject to their respective terms and policies.

KeepSub Academy reserves the right to review, delay, reject, or cancel an order where we reasonably suspect:

• Fraudulent activity
• Unauthorized payment
• Incorrect payment information
• Abuse of the ordering system
• Violation of these Terms & Conditions
• Other security or compliance concerns

6. Voucher Delivery

After successful payment verification, KeepSub Academy will process the order according to the applicable product's stated delivery process.

Voucher delivery may occur through email, account information, or another digital delivery method specified for the relevant product.

Customers are responsible for providing accurate contact and account information.

KeepSub Academy is not responsible for delays caused by:

• Incorrect customer information
• Inaccessible email accounts
• Full or blocked inboxes
• Spam or filtering systems
• Third-party service interruptions
• Certification-provider systems
• Payment-provider delays
• Events outside our reasonable control

If you do not receive your voucher within the expected delivery period, please contact our support team.

7. Voucher Redemption

Customers are responsible for redeeming their vouchers according to the instructions and requirements of the relevant certification provider.

KeepSub Academy does not control:

• Examination scheduling
• Examination availability
• Testing-center availability
• Online proctoring availability
• Candidate eligibility
• Examination results
• Certification decisions

Purchasing a voucher does not guarantee that a customer will be permitted to take an examination if they do not meet the provider's requirements.

8. Voucher Expiration

Exam vouchers may have expiration dates determined by the relevant certification provider.

Customers are responsible for redeeming vouchers before their expiration date.

KeepSub Academy is generally unable to extend, renew, or replace an expired voucher unless such action is permitted by the relevant provider and applicable voucher terms.

9. No Guarantee of Certification

KeepSub Academy does not guarantee:

• Passing an examination
• Obtaining a certification
• Employment
• Promotion
• Salary increases
• Career advancement
• Admission to an educational or professional program

Exam performance and certification decisions are determined by the relevant certification provider and the individual candidate's performance.

10. Cancellation Policy

Customers may request cancellation before an order has been processed or a voucher has been issued.

Once a voucher has been processed, issued, activated, or delivered, cancellation will generally not be possible.

For complete information, please refer to our Cancellation Policy.

11. Refund Policy

Exam voucher purchases are generally non-refundable once the voucher has been processed, issued, activated, or delivered.

Refunds or other resolutions may be considered where the voucher is defective, invalid, or affected by an issue attributable to KeepSub Academy, subject to investigation and applicable terms.

Nothing in this section limits any mandatory rights available to consumers under applicable law.

For complete information, please refer to our Refund Policy.

12. Customer Responsibilities

Customers are responsible for:

• Providing accurate information
• Selecting the correct voucher
• Checking certification requirements
• Checking regional restrictions
• Checking voucher expiration dates
• Redeeming vouchers within the applicable validity period
• Maintaining access to their email or account
• Following the certification provider's examination rules
• Keeping voucher information secure

KeepSub Academy is not responsible for losses resulting from inaccurate information provided by the customer or failure to follow applicable voucher or examination requirements.

13. Prohibited Activities

You may not use KeepSub Academy to:

• Commit fraud
• Use unauthorized payment methods
• Purchase products using stolen payment credentials
• Resell or distribute vouchers without authorization
• Attempt to exploit website vulnerabilities
• Circumvent security controls
• Interfere with website functionality
• Submit false information
• Abuse promotional offers
• Engage in unlawful activities
• Attempt to obtain products or services through deception

We reserve the right to suspend or terminate accounts and orders associated with prohibited activities.

14. Account Security

If you create an account with KeepSub Academy, you are responsible for maintaining the confidentiality of your login credentials.

You should notify us promptly if you believe your account has been compromised or accessed without authorization.

KeepSub Academy will not knowingly ask you to disclose your account password through unsolicited communication.

15. Intellectual Property

Unless otherwise stated, the content of the KeepSub Academy website, including text, graphics, design elements, logos, and original materials, is owned by or licensed to KeepSub Academy.

You may not reproduce, distribute, modify, copy, republish, or commercially exploit our original website content without prior written permission.

Third-party trademarks, names, logos, and certification materials remain the property of their respective owners.

16. Third-Party Websites and Services

KeepSub Academy may contain links to or integrations with third-party websites and services.

These may include certification providers, payment processors, examination platforms, communication tools, and other service providers.

We do not control third-party websites and are not responsible for their:

• Content
• Availability
• Security
• Privacy practices
• Terms
• Policies
• Products or services

Your use of third-party services is subject to their respective terms and policies.

17. Payment Providers

Payment services available through KeepSub Academy may be provided by third-party providers such as Paddle, EPS, bKash, Cryptomus, or other payment services.

The availability of a particular payment method does not constitute an endorsement or partnership beyond the payment-processing relationship applicable to the transaction.

Payment providers may have separate terms, privacy policies, refund procedures, and dispute-resolution processes.

18. Website Availability

We aim to keep KeepSub Academy available and functioning reliably.

However, we do not guarantee that the website will always be:

• Available
• Error-free
• Uninterrupted
• Free from technical issues
• Free from security vulnerabilities

Temporary interruptions may occur due to maintenance, technical problems, third-party services, network issues, or circumstances outside our reasonable control.

19. Limitation of Liability

To the extent permitted by applicable law, KeepSub Academy will not be responsible for indirect, incidental, consequential, or special losses arising from your use of our website or services.

This may include losses related to:

• Examination scheduling
• Examination availability
• Examination results
• Certification decisions
• Expired vouchers
• Third-party website interruptions
• Changes to certification-provider policies
• Customer errors
• Events outside our reasonable control

Nothing in these Terms & Conditions is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

20. Events Beyond Our Control

KeepSub Academy will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include:

• Internet or network failures
• Payment-provider interruptions
• Certification-provider system outages
• Natural disasters
• Government actions
• Cybersecurity incidents
• Infrastructure failures
• Power outages
• Other events beyond our reasonable control

Where reasonably possible, we will make efforts to communicate significant service interruptions to affected customers.

21. Privacy

Your use of KeepSub Academy is also subject to our Privacy Policy and Cookie Policy.

These policies explain how information may be collected, used, stored, and processed when you use our website and services.

22. Changes to These Terms

KeepSub Academy may update these Terms & Conditions from time to time.

Changes may be made to reflect:

• Changes to our services
• New products
• Payment-method changes
• Changes in applicable requirements
• Changes to our business practices
• Security or operational improvements

Updated terms will be published on this page with a revised Last Updated date.

Your continued use of the website after updated terms are published may constitute acceptance of the updated Terms, to the extent permitted by applicable law.

23. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by applicable law.

24. Contact Us

If you have questions about these Terms & Conditions, your order, or our services, please contact us.

Fast Response

[keepsubacademy@gmail.com](mailto:keepsubacademy@gmail.com)

General Inquiries

[enroll@keepsubacademy.com](mailto:enroll@keepsubacademy.com)

You can also contact us through WhatsApp or Live Chat available on our website.

Our support team aims to respond to inquiries within 24 hours.

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KeepSub Academy *Learn Beyond Limits.*