Refund Policy

Last Updated: August 20, 2026

At KeepSub Academy, we provide digital exam vouchers for professional certification examinations. Because exam vouchers are digital products that may be issued, activated, or delivered electronically after payment, our refund policy is designed around the nature of these products.

Please read this policy carefully before completing a purchase.

1. General Refund Policy

Exam voucher purchases are generally non-refundable once the voucher has been processed, issued, activated, or delivered.

Before placing an order, customers should carefully confirm that they have selected:

The correct certification
The correct examination
The appropriate voucher
The applicable country or region, where relevant
Any required eligibility or prerequisite conditions

Once a voucher has been issued or delivered, we generally cannot reverse the transaction because the product is a digital, non-returnable item.

2. Before Voucher Processing

If you contact us before your order has been processed or your voucher has been issued, we may be able to cancel the order.

Cancellation is not guaranteed once processing has started.

Customers should contact us as soon as possible after placing an order if they believe they have selected the wrong product or placed an order by mistake.

3. Incorrect or Invalid Voucher

If the voucher supplied by KeepSub Academy is defective, invalid, incorrect, or cannot be redeemed due to an issue attributable to the voucher itself, please contact our support team promptly.

We will investigate the issue and, where appropriate, may provide a suitable resolution, which can include:

Correcting the voucher information
Replacing the voucher
Providing another appropriate resolution

We may request relevant information from the customer or the certification provider in order to verify the issue.

4. Customer Error

Refunds are generally not available where the issue results from the customer's own actions, including:

Selecting the wrong examination
Selecting the wrong certification
Purchasing a voucher for the wrong region or country
Failing to check eligibility requirements
Entering incorrect information
Failing to redeem the voucher before its expiration
Failing to use the voucher
Changing one's mind after purchase
Purchasing a voucher that is not suitable for the customer's circumstances

Customers are responsible for reviewing the applicable product and certification requirements before purchasing.

5. Expired Vouchers

KeepSub Academy is not responsible for vouchers that expire because they were not redeemed within the applicable validity period.

Voucher expiration dates and redemption conditions may be determined by the relevant certification provider.

Customers should redeem their voucher before its stated expiration date.

6. Examination Results

Payment for an exam voucher does not guarantee a passing examination result or successful certification.

No refund will be provided because a customer fails an examination.

Examination results and certification decisions are determined by the relevant certification provider.

7. Duplicate Orders

If you accidentally place a duplicate order, contact us immediately.

If the duplicate order has not yet been processed or the voucher has not been issued, we may be able to cancel it.

If the voucher has already been processed, issued, activated, or delivered, the order will generally not be eligible for a refund.

8. Payment Processing

KeepSub Academy may use third-party payment and checkout providers, including Paddle and EPS, as well as other payment methods made available on our website.

Payment processing may be subject to the applicable terms, policies, and procedures of the relevant payment provider.

A successful payment does not automatically mean that a refund is available. Refund eligibility is determined according to this Refund Policy, the applicable product terms, and any rights or requirements that apply to the transaction.

9. Refunds Through Payment Providers

Where a refund is approved by KeepSub Academy, the refund will generally be processed through the payment method or payment provider used for the original transaction, where technically and commercially possible.

We do not normally issue refunds to a different payment method or third party.

Processing times for approved refunds may vary depending on the payment provider and financial institution.

10. Payment Disputes and Chargebacks

If you have an issue with an order, we strongly encourage you to contact KeepSub Academy before initiating a payment dispute or chargeback.

Our support team will review the order and attempt to resolve legitimate issues as quickly as possible.

If a payment provider, card issuer, or other financial institution initiates a dispute or chargeback, we may provide relevant transaction and order information to the payment processor or financial institution as part of the dispute-resolution process.

This policy does not limit any rights that you may have under applicable law or the applicable terms of your payment provider.

11. Legal and Consumer Rights

Nothing in this Refund Policy is intended to exclude or restrict any consumer rights that cannot legally be excluded or restricted under applicable law.

Where mandatory refund, cancellation, or consumer-protection rights apply to a transaction, those rights will continue to apply.

12. How to Request a Refund or Resolution

If you believe you have a legitimate issue with your order, contact us as soon as possible.

For the fastest response:

[keepsubacademy@gmail.com](mailto:keepsubacademy@gmail.com)

Please include:

Order number
Name used for the order
Email address used during checkout
Exam or certification name
Description of the issue
Relevant screenshots or error messages, if applicable

You may also contact us through WhatsApp or Live Chat on our website.

Our support team aims to respond to inquiries within 24 hours.

13. Refund Review

Each eligible refund or resolution request may be reviewed based on:

The status of the voucher
Whether the voucher has been issued or delivered
The nature of the reported problem
The applicable voucher terms
The relevant certification provider's policies
Applicable payment-provider requirements
Applicable consumer-protection laws

Approval of one refund or resolution does not create an obligation to provide the same resolution in unrelated circumstances.

14. Changes to This Refund Policy

KeepSub Academy may update this Refund Policy from time to time to reflect changes to our products, payment methods, business practices, or applicable requirements.

Any changes will be published on this page with an updated Last Updated date.

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Contact KeepSub Academy

Fast Response: [keepsubacademy@gmail.com](mailto:keepsubacademy@gmail.com) General Inquiries: [enroll@keepsubacademy.com](mailto:enroll@keepsubacademy.com)

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