Cancellation Policy
Last Updated: August 20, 2026
At KeepSub Academy, we aim to process exam voucher orders quickly and efficiently. Because exam vouchers are digital products that may be issued or activated shortly after payment, cancellation options are limited.
1. Cancellation Before Processing
Customers may request cancellation before their order has been processed or the voucher has been issued.
To request a cancellation, please contact our support team as soon as possible through email, WhatsApp, or live chat and provide your order details.
A cancellation request is not guaranteed if the order has already entered processing.
2. Orders That Have Been Processed or Delivered
Once an exam voucher has been processed, issued, activated, or delivered, the order cannot be cancelled.
Due to the digital and non-returnable nature of exam vouchers, we cannot accept cancellation requests after the voucher has been issued or delivered.
3. No Refunds
All completed exam voucher purchases are non-refundable.
Once a voucher has been issued or delivered, we cannot provide a refund due to a change of mind, incorrect exam selection, failure to use the voucher, or other circumstances within the customer's control.
Customers are responsible for confirming the following before placing an order:
- The correct certification and exam have been selected.
- The voucher is suitable for their intended exam.
- They meet the relevant certification or examination requirements.
- The information provided during checkout is accurate.
4. Incorrect or Invalid Voucher
If you believe that the voucher provided by KeepSub Academy is invalid, incorrect, or cannot be redeemed due to an issue with the voucher, please contact our support team promptly.
We will review the issue and, where applicable, work to provide an appropriate resolution, such as voucher replacement or correction.
This does not constitute a general refund policy.
5. Duplicate Orders
If you accidentally place multiple orders for the same voucher, contact us immediately.
If an additional order has not yet been processed or issued, we may be able to cancel it. Once the voucher has been processed or delivered, cancellation may no longer be possible.
6. How to Request a Cancellation
Cancellation requests should be submitted as soon as possible through one of our available support channels:
- Live Chat
Please include your order number and the reason for your cancellation request.
Our support team aims to respond to customer inquiries within 24 hours.
7. Policy Changes
KeepSub Academy reserves the right to update this Cancellation Policy when necessary. Any changes will be published on this page with an updated effective date.
By placing an order with KeepSub Academy, you acknowledge and agree to the terms of this Cancellation Policy.