Privacy Policy
Last Updated: August 20, 2026
At KeepSub Academy, we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you when you use keepsubacademy.com or purchase our exam vouchers.
By using our website or purchasing our services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with KeepSub Academy, we may collect different types of information.
Information You Provide
When you create an account, place an order, contact us, or use our services, we may collect information such as:
- Full name
- Email address
- Phone number
- WhatsApp contact information
- Billing or transaction information
- Order details
- Exam or certification information
- Information you provide when contacting customer support
- Any other information you voluntarily provide to us
We only request information that is reasonably necessary to provide our services or respond to your requests.
Payment Information
Payments may be processed through third-party payment providers, including services such as bKash, EPS, Paddle, and Cryptomus.
Depending on the payment method used, your payment information may be collected and processed directly by the relevant payment provider.
KeepSub Academy does not intentionally store complete payment card details such as full card numbers or security codes on our own systems.
Payment providers may process your information according to their own privacy policies and terms.
2. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring website
- Approximate location information
- Website interaction data
- Date and time of visits
- Technical information about your connection
This information may be used for security, analytics, troubleshooting, and improving the performance of our website.
3. Cookies and Similar Technologies
KeepSub Academy may use cookies and similar technologies to:
- Keep essential website functions working
- Maintain sessions
- Remember preferences
- Improve website performance
- Understand website usage
- Support security and fraud prevention
- Measure marketing or advertising performance where applicable
For more information, please see our Cookie Policy.
4. How We Use Your Information
We may use collected information for purposes including:
Providing Our Services
We use information to:
- Process and manage orders
- Deliver exam vouchers
- Provide customer support
- Communicate with customers
- Maintain customer accounts
- Process payments
- Handle order-related issues
Website Improvement
We may use information to understand how visitors interact with our website and improve its functionality, content, performance, and user experience.
Security and Fraud Prevention
Information may be used to:
- Detect suspicious activity
- Prevent fraud
- Protect customer accounts
- Protect our website and systems
- Verify transactions
- Maintain the security of our services
Communications
We may use your contact information to communicate with you regarding:
- Orders
- Payments
- Voucher delivery
- Customer support requests
- Important service updates
- Account-related matters
Where applicable, marketing communications will be handled according to your preferences and applicable requirements.
5. How We Share Information
We do not sell your personal information as a product.
We may share necessary information with trusted third-party service providers when required to operate our business and provide our services.
These may include:
- Payment processors
- Website hosting providers
- Email service providers
- Customer support platforms
- Live chat providers
- Analytics providers
- Security and fraud-prevention services
- Technical service providers
We only seek to share information that is reasonably necessary for the relevant service or purpose.
We may also disclose information where required by applicable law, legal process, or a valid governmental or regulatory request.
6. Third-Party Services
KeepSub Academy may use third-party services to provide certain website, payment, communication, analytics, or security functionality.
Third-party providers may independently process information according to their own privacy policies.
We recommend reviewing the privacy policies of third-party services when appropriate.
7. International Data Processing
KeepSub Academy serves customers globally.
As a result, personal information may be processed or stored in countries other than the country where you live.
Where information is transferred internationally, we seek to handle it in accordance with applicable legal requirements and appropriate security practices.
8. Data Security
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure.
Customers should also take reasonable steps to protect their account credentials and personal information.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Providing our services
- Maintaining transaction and order records
- Resolving disputes
- Providing customer support
- Meeting legal or accounting requirements
- Preventing fraud and abuse
- Enforcing our agreements
The exact retention period may vary depending on the type of information and the reason it was collected.
10. Your Privacy Choices
Depending on your location and applicable laws, you may have rights relating to your personal information.
These may include the ability to:
- Request access to certain personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Request information about how your data is used
Some requests may be subject to legal or operational limitations.
To make a privacy-related request, contact us using the information provided below.
11. Account Information
If you create an account with KeepSub Academy, you are responsible for maintaining the confidentiality of your account credentials.
Please notify us promptly if you believe your account has been accessed without authorization or if you become aware of suspicious activity.
12. Children's Privacy
KeepSub Academy's services are intended for users who are legally able to purchase and use the relevant products and services.
We do not knowingly collect personal information from children in violation of applicable laws.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the situation.
13. Links to Other Websites
Our website may contain links or references to third-party websites, including certification providers and payment services.
We are not responsible for the privacy practices, security, content, or policies of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or applicable requirements.
When changes are made, we will update the Last Updated date at the top of this page.
We encourage you to review this page periodically to remain informed about how we handle personal information.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.
Fast Response
[keepsubacademy@gmail.com]
For the fastest response, please contact us through this email.
General Inquiries
enroll@keepsubacademy.com
You can also contact us through WhatsApp or Live Chat available on our website.
Our support team aims to respond to inquiries within 24 hours.
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KeepSub Academy *Learn Beyond Limits.*