MB-920 : Official Microsoft Dynamics 365 Fundamentals (ERP) voucher

Microsoft Certified: Dynamics 365 Fundamentals (ERP) (MB-920)\n\n## Overview\nThe **MB-920: Microsoft Dynamics 365 Fundamentals (ERP)** certification exam validates your foundational understanding of Microsoft Dynamics 365 enterprise resource planning (**ERP**) capabilities and cloud computing concepts. This exam covers how operational and financial business processes are managed, streamlined, and integrated across modern organizations using Microsoft's suite of cloud applications. Achieving this certification demonstrates your grasp of how **Dynamics 365 Supply Chain Management**, **Dynamics 365 Finance**, **Dynamics 365 Commerce**, **Dynamics 365 Human Resources**, and **Dynamics 365 Business Central** empower enterprises to optimize day-to-day operations and accelerate digital transformation.\n\n## Benefits\nEarning the **Microsoft Certified: Dynamics 365 Fundamentals (ERP)** credential provides distinct professional and practical advantages:\n- **Industry Recognition**: Proves your broad comprehension of Microsoft's market-leading enterprise business solutions to employers, clients, and peers.\n- **Career Foundation**: Serves as the primary stepping stone toward role-based associate and expert-level Microsoft ERP certifications.\n- **Holistic Business Perspective**: Bridges the gap between technology and strategic business operations across finance, commerce, and supply chains.\n- **Enhanced Credibility**: Demonstrates readiness to contribute to enterprise cloud modernization projects and system implementations.\n- **Versatility**: Builds cross-functional expertise that applies to various organizational roles, from IT operations to functional consulting.\n\n## Who should take this exam\nThe **MB-920** exam is designed for individuals seeking to prove baseline competency in enterprise resource planning software powered by the cloud:\n- **Aspiring Dynamics 365 Consultants**: Professionals embarking on a career path centered around Microsoft business applications.\n- **Business Analysts & IT Professionals**: Practitioners who collaborate with technical teams and stakeholders on ERP implementation projects.\n- **Business Decision Makers**: Managers and leaders evaluating modern enterprise platforms to streamline finance and supply chain workflows.\n- **Students and Career Switchers**: Individuals entering the technology sector looking for an accredited, vendor-backed business application credential.\n- **Sales & Pre-sales Specialists**: Professionals who need to understand Dynamics 365 product capabilities to effectively advise clients.\n\n## Prerequisites\nThere are no mandatory formal prerequisites for sitting the **MB-920** exam. However, candidates will maximize their chances of success with the following background:\n- Basic familiarity with general **cloud computing** concepts and principles.\n- Fundamental understanding of common business processes such as bookkeeping, inventory tracking, procurement, and payroll.\n- General awareness of how modern enterprise software facilitates organizational operations.\n- Optional exposure to the Microsoft ecosystem, including **Microsoft Power Platform** and **Microsoft 365**.\n\n## Learning outcomes\nBy preparing for and passing the **MB-920** exam, you will be able to:\n- Explain the foundational architecture, lifecycle, and shared features of **Microsoft Dynamics 365** ERP apps.\n- Identify core capabilities of **Dynamics 365 Finance**, including general ledger, accounts payable, accounts receivable, and budgeting.\n- Describe essential features of **Dynamics 365 Supply Chain Management**, including procurement, inventory management, and manufacturing.\n- Discuss key functionalities within **Dynamics 365 Commerce**, such as unified retail, point-of-sale (**POS**), and store operations.\n- Outline the capabilities of **Dynamics 365 Human Resources**, including personnel management, benefits, and employee self-service.\n- Describe how **Dynamics 365 Business Central** delivers all-in-one management solutions tailored for small and medium-sized businesses.\n\n## Career opportunities\nEarning the Microsoft Dynamics 365 Fundamentals (ERP) certification opens doors to several functional and entry-to-mid level roles, including:\n- **Junior Dynamics 365 Functional Consultant**: Assisting senior consultants in gathering business requirements and configuring ERP modules.\n- **ERP Support Specialist**: Providing day-to-day functional support and troubleshooting for end-users across ERP platforms.\n- **Business Process Associate**: Collaborating with operations teams to align operational workflows with ERP software capabilities.\n- **Cloud Solutions Sales Representative**: Advising prospective clients on enterprise software solutions and business modernization.\n- **Junior Business Systems Analyst**: Evaluating business requirements and helping design integrated technical workflows.\n\n## Exam syllabus\n\n### Describe Dynamics 365 Supply Chain Management (25–30%)\n- Identify capabilities of **Dynamics 365 Supply Chain Management**, including product information management and inventory tracking.\n- Describe procurement, sourcing workflows, vendor management, and purchase order lifecycles.\n- Understand manufacturing strategies, production orders, batch orders, and shop floor execution.\n- Describe warehouse management processes, quality assurance, transportation management, and asset maintenance routines.\n\n### Describe Dynamics 365 Finance (20–25%)\n- Identify fundamental financial concepts including chart of accounts, fiscal calendars, and ledger accounting.\n- Describe accounts payable, vendor invoicing, payments, and invoice matching mechanisms.\n- Understand accounts receivable, customer management, credit limits, and collections processes.\n- Describe budgeting capabilities, expense management, fixed asset management, and financial reporting tools.\n\n### Describe Dynamics 365 Commerce (15–20%)\n- Describe unified commerce capabilities, omnichannel retailing, product merchandising, and catalog management.\n- Identify point-of-sale (**POS**) options, including modern POS (**MPOS**) and cloud POS (**CPOS**).\n- Describe customer engagement features, loyalty programs, clienteling, and order fulfillment workflows.\n- Understand business-to-business (**B2B**) and direct-to-consumer (**D2C**) e-commerce capabilities.\n\n### Describe Dynamics 365 Human Resources (5–10%)\n- Describe core HR capabilities, including department organization, job architecture, and position management.\n- Describe employee lifecycle tracking, onboarding, compensation structures, and benefit administration.\n- Identify employee and manager self-service portals, leave and absence management, and compliance features.\n\n### Describe Dynamics 365 Business Central (15–20%)\n- Describe core capabilities of **Dynamics 365 Business Central** for small and medium-sized organizations.\n- Identify financial management capabilities, cash flow forecasting, and sales order processing inside Business Central.\n- Describe supply chain, inventory tracking, assembly management, and purchasing features within Business Central.\n- Understand basic project management, timesheet management, and service order processing features.\n\n### Describe shared features and integration capabilities (10–15%)\n- Describe reporting, analytical dashboards, and **Power BI** integration across Dynamics 365 apps.\n- Understand data management capabilities, **Dataverse** integration, and Microsoft Excel add-ins.\n- Describe security models, role-based access control, and compliance management within Dynamics 365 ERP.