Important: All voucher sales are final. Because exam vouchers are digital products delivered electronically, all orders are strictly non-refundable and non-cancellable once placed. Please review your order carefully before completing payment.
Last updated: 2 July 2026
Welcome to KeepSub Academy ("KeepSub Academy", "we", "us", or "our"). These Terms & Conditions ("Terms") govern your access to and use of our website located at keepsubacademy.com (the "Site") and your purchase of exam vouchers and related digital products (the "Products"). By accessing the Site, placing an order, or completing a purchase, you agree to be bound by these Terms. If you do not agree, please do not use the Site or purchase from us.
1. About Us
KeepSub Academy is a reseller of certification exam vouchers for a range of technology vendors, including but not limited to Microsoft Azure, Amazon Web Services (AWS), Cisco, TheSecOps, and other vendors. We provide these vouchers as digital products at competitive prices.
We are an independent reseller. We are not affiliated with, endorsed by, or sponsored by any of the certification vendors whose vouchers we sell, unless expressly stated. All vendor names, trademarks, and logos are the property of their respective owners.
Support contact: support@keepsubacademy.com
2. Products & Digital Delivery
2.1. All Products sold on the Site are digital goods delivered electronically (for example, as a voucher code, license key, or redemption link) to the email address you provide at checkout.
2.2. Delivery times vary by product. Some vouchers are delivered within approximately 1–24 hours of a confirmed order. Others may take longer depending on the vendor, product type, and stock availability. Estimated delivery times are shown on the relevant product page or communicated at checkout and are estimates only, not guarantees.
2.3. It is your responsibility to provide a correct and active email address. We are not responsible for non-delivery caused by an incorrect email address, a full inbox, or vouchers filtered into spam/junk folders. Please check your spam folder before contacting support.
2.4. Delivery is considered complete once the voucher code or redemption details have been sent to the email address associated with your order.
2.5. Each voucher is subject to the terms, validity period, and expiration date set by the issuing vendor. It is your responsibility to redeem and use the voucher before it expires and in accordance with the vendor's rules.
3. Pricing & Payment
3.1. All prices are listed on the Site and are shown in the currency displayed at checkout. Prices are subject to change without notice, but changes will not affect orders already confirmed.
3.2. Payments are processed securely through third-party payment providers such as Stripe and other international payment gateways. By making a purchase, you also agree to the terms and privacy policies of the applicable payment provider.
3.3. We do not store your full card details. All payment card data is handled directly by our PCI-compliant payment processors.
3.4. You represent that you are authorized to use the payment method you provide and that the billing information you supply is true, accurate, and complete.
3.5. Orders are only fulfilled after payment has been successfully received and cleared. We reserve the right to hold, verify, or cancel any order flagged for potential fraud or payment risk.
4. Refund & Cancellation Policy
All sales are final. All Products are strictly non-refundable and non-cancellable once an order is placed.
4.1. Because our Products are digital goods that are delivered electronically and can be redeemed immediately, we do not offer refunds, returns, exchanges, or cancellations once an order has been placed — regardless of whether the voucher code has been viewed, redeemed, or used.
4.2. By completing your purchase, you expressly acknowledge and consent that:
- You are buying a digital product;
- Delivery/access begins as soon as your order is processed; and
- You waive any right of withdrawal, cooling-off period, or refund that might otherwise apply to distance or online sales in your jurisdiction, to the fullest extent permitted by law.
4.3. Limited exceptions. We will only consider a replacement or resolution in the following limited circumstances, verified by us:
- A voucher code was never delivered due to an error on our side (and not due to an incorrect email address you provided); or
- A voucher code is confirmed invalid, defective, or already used at the time of delivery and this is verified with the issuing vendor.
In these cases, our sole obligation is to provide a working replacement voucher. A monetary refund is provided only at our sole discretion where a replacement cannot be supplied.
4.4. To request assistance under Section 4.3, contact support@keepsubacademy.com within 7 days of delivery with your order number and a description of the issue. Claims made after this period may not be honored.
4.5. We are not responsible for and will not provide refunds for:
- Vouchers that have expired because you did not redeem them in time;
- Accidental or duplicate purchases, or the wrong product being selected by you;
- Vouchers that fail because of vendor policy changes, regional restrictions, or your ineligibility;
- Any change of mind after purchase.
5. Chargebacks & Payment Disputes
5.1. Given the strictly non-refundable, digital nature of our Products, please contact us before initiating any chargeback or payment dispute. Most issues can be resolved quickly through support.
5.2. Initiating a fraudulent or unjustified chargeback for a validly delivered voucher constitutes a breach of these Terms. We reserve the right to contest such disputes by providing the payment provider with evidence of the order, delivery, and your acceptance of this no-refund policy, and to suspend or ban the associated account from future purchases.
6. Eligibility & Accounts
6.1. You must be at least 18 years old (or the age of legal majority in your jurisdiction) and capable of forming a binding contract to make a purchase.
6.2. You agree to provide accurate, current, and complete information when placing an order. If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
7. Acceptable Use
You agree not to:
- Purchase Products for fraudulent purposes or resell them in violation of vendor terms;
- Use the Site in any way that breaches applicable laws or regulations;
- Attempt to gain unauthorized access to the Site, its systems, or other users' data;
- Interfere with or disrupt the integrity or performance of the Site.
We reserve the right to refuse service, cancel orders, or terminate access for any user who violates these Terms.
8. International Orders
8.1. We sell to customers worldwide. You are responsible for ensuring that purchasing and using a voucher is legal in your country and that you are eligible to sit the associated certification exam in your region.
8.2. Some vendor vouchers are region-specific and may only be valid in certain countries. Please confirm regional validity before purchasing. We are not liable for vouchers purchased that are not valid in your region where this information was reasonably available.
8.3. You are solely responsible for any taxes, duties, or charges that may apply to your purchase under the laws of your country.
9. Intellectual Property
All content on the Site — including text, graphics, logos, and design — is the property of KeepSub Academy or its licensors and is protected by intellectual property laws. Third-party vendor trademarks and logos remain the property of their respective owners and are used for identification purposes only.
10. Disclaimer of Warranties
10.1. The Site and Products are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
10.2. We do not guarantee that the Site will be uninterrupted, error-free, or secure, or that vouchers will meet your specific requirements or result in passing any certification exam.
11. Limitation of Liability
To the fullest extent permitted by law, KeepSub Academy shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or opportunity, arising out of or related to your use of the Site or Products. Our total aggregate liability for any claim shall not exceed the amount you actually paid for the specific Product giving rise to the claim.
12. Indemnification
You agree to indemnify and hold harmless KeepSub Academy and its officers, employees, and partners from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms or your misuse of the Site or Products.
13. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date. Changes take effect when posted. Your continued use of the Site or any new purchase after changes are posted constitutes acceptance of the revised Terms.
14. Governing Law & Dispute Resolution
These Terms are governed by the applicable laws of the jurisdiction in which KeepSub Academy operates, without regard to conflict-of-law principles. Any disputes shall first be attempted to be resolved amicably by contacting support. Where a dispute cannot be resolved informally, it shall be handled in accordance with the applicable governing law.
15. Contact Us
If you have any questions about these Terms, your order, or a delivery issue, please contact us:
- Email: support@keepsubacademy.com
- Website: keepsubacademy.com
By placing an order with KeepSub Academy, you confirm that you have read, understood, and agreed to these Terms & Conditions, including the strictly non-refundable policy in Section 4.
Note: This document is a general template for a digital voucher resale business and is not legal advice. Payment gateways (including Stripe) and local consumer-protection laws differ by country. Consider having a qualified lawyer review these Terms before publishing, and insert your registered business name, legal entity, and governing jurisdiction where indicated.