All sales are final. Because we sell digital exam vouchers delivered electronically, all orders are strictly non-refundable and non-cancellable once placed — regardless of whether the voucher code has been viewed, redeemed, or used.
Last updated: 2 July 2026
This Return & Refund Policy explains the terms under which purchases are made on KeepSub Academy (keepsubacademy.com). By placing an order, you agree to this policy. This policy forms part of, and should be read together with, our Terms & Conditions.
1. Digital Products — No Returns
All products sold by KeepSub Academy are digital goods (exam voucher codes, license keys, or redemption links) for vendors such as Microsoft Azure, AWS, Cisco, TheSecOps, and others. Because these products are delivered electronically and can be redeemed immediately, they cannot be returned once delivered.
2. No Refunds
We do not offer refunds, exchanges, or cancellations once an order has been placed. This applies whether or not the voucher code has been opened, viewed, redeemed, or used.
By completing your purchase, you expressly acknowledge and consent that:
- You are purchasing a digital product;
- Delivery/access begins as soon as your order is processed; and
- You waive any right of withdrawal, cooling-off period, or refund that might otherwise apply to online or distance sales in your jurisdiction, to the fullest extent permitted by law.
3. Non-Refundable Situations
To be clear, we will not provide refunds for, including but not limited to:
- Change of mind after purchase;
- Accidental or duplicate orders, or selecting the wrong product;
- Vouchers that have expired because you did not redeem them in time;
- Vouchers that fail due to vendor policy changes, regional restrictions, or your ineligibility to take the exam;
- Failure to read product details, validity, or regional requirements before buying.
4. Limited Exceptions (Replacement Only)
We will only consider a resolution in the following limited circumstances, once verified by us:
- A voucher was never delivered due to an error on our side (and not because of an incorrect email address you provided); or
- A voucher is confirmed invalid, defective, or already used at the time of delivery, verified with the issuing vendor.
In these cases, our sole obligation is to provide a working replacement voucher. A monetary refund is offered only at our sole discretion, and only where a replacement cannot be supplied.
5. How to Request Help
To raise an issue under Section 4, email support@keepsubacademy.com within 7 days of delivery, including:
- Your order number;
- The product name; and
- A clear description of the problem (and any error message from the vendor).
Claims made after 7 days may not be honored. We aim to respond to all support requests promptly.
6. Chargebacks
Given the non-refundable, digital nature of our products, please contact us before initiating any chargeback or payment dispute — most issues can be resolved quickly through support. Filing a fraudulent or unjustified chargeback for a validly delivered voucher is a breach of our Terms, and we reserve the right to contest it with evidence of the order, delivery, and your acceptance of this policy, and to ban the account from future purchases.
7. Contact Us
- Email: support@keepsubacademy.com
- Website: keepsubacademy.com
Note: This is a general template and not legal advice. Consumer-protection laws (especially in the EU/UK) differ by country and some grant statutory rights that cannot be waived. Have a qualified lawyer review this policy before publishing, and add your registered business name and governing jurisdiction.